STEM
Class Descriptions
Click Here To View the STEM Calendar: http://www.tesatexas.org/calendar.php
Required Classes Below:
Basic Communication
Effective Office Practices
Interpersonal Communication
Managing Change
Professional Growth Plan (3 hours)
Profile for Success (Formerly Effective Communication in Organizations)
Choice Classes
3 hour classes
Assertiveness Training
Customer Service
· Using communication to impact a perception
· Creating positive perceptions with internal as well as external customers
Dialogue of Diversity
Leadership Training and Team Building
· Discussion of leadership qualities, the relationship between personality types and leadership styles and communication and goal setting as they relate to leadership
Professional Image
Rules for Spelling and Proofreading
· Review basic spelling rules and corrects word usage. Learn techniques of a successful proofreader
Stress Management
· Review of causes of stress in daily life and discussion of methods for adjusting attitudes and/or environment for less stressful life.
Telephone Skills
· Covers the evolution of the phone, how that evolution affects the manner in which we answer the phone. Techniques to use with different types of callers, and how to take accurate messages. How to be a good listener and different approaches to handling a calling list.
Time Management
· Timesaving techniques and a guide to better utilization of time.
6 hour classes
Agenda for Personal and Organizational Improvement
· Emphasis is on improving productivity for the organization and the individual. Personal and institutional development methods for improved productivity are explored.
Business Grammar and Letter Writing
· An in-depth review of business grammar and techniques of business letter writing
Conflict Management
·
Participants develop techniques for problem-solving
and communication skills for managing conflict
The STEM program has been designed to stimulate professional development for support staff. Applicants must submit certification application in order to receive their CEOP.
INSTRUCTIONS:
Click
here for Course Documentation Form (pdf)
Click here for STEM
Checklist (pdf)
Click here for
Certification Application (pdf)